Shipping policy

Shared Beauty Secrets Ltd ("we" and "us") is the operator of (https://www.sharedbeautysecrets.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

GENERAL

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

SHIPPING COSTS

Shipping costs are calculated based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.  

Anyone outside of England, Wales, Scotland and the Channel Islands will be responsible for paying import duties on all orders. Contact info@sharedbeautysecrets.com to get a quote.

DELIVERY CHARGES

The Customer agrees to pay upon purchase an additional delivery charge at the rate quoted during time of order. Charges are subject to change at the discretion of SBS LTD with advance notice to the customer.

DAMAGED STOCK

The Customer agrees to examine all delivered stock promptly upon receipt and in any event within 3 working days and thereafter report any damage to SBS LTD without delay and in any event not later than the working day following the day when the damage was discovered by the Customer.

SBS LTD agrees to accept returns of Stock if properly notified in accordance with clause 5.1 and will credit the Customer with postage and packing not exceeding £9.95 per returned delivery.