Refund policy

RETURNS

Please check your delivery carefully.  Our policy lasts 3 working days. If 5 working days have gone by since your items have been delivered, unfortunately we cannot offer you a refund, credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

REFUNDS 

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or credit on account.

If you are approved, then your credit value will be applied to your trade account or refund processed according to your original method of payment within 5 days from the notification of return.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us at info@sharedbeautysecrets.com

EXCHANGES

We only replace items if they are defective, damaged or incorrectly supplied. If you need to exchange it for the same item, send us an email at info@sharedbeautysecrets.com  where further details can be discussed and arrangements made.